Questions & Answers

We are located in Al Reef Villas, Contemporary Village, Street 6, Shop 1. Check our contact us page for map and GPS information. Your pets are always welcome inside for a treat and some play time with our team. We are open 7 days a week: Saturday-Thursday 12-9pm, Friday 4pm-9pm.

Absolutely Not, we will never support the greedy cruel puppy mills industry and unethical breeders. We support a variety of animal welfare groups within the UAE through arranging adoption days and donation collection and our Facebook page host many animals that are up for adoption.

we certainly encourage you to do that, it’s the perfect place for your pet to choose his/her toy, sniff around, have a treat and some play time, we as your cooperation to keep your dog in leash for safety concern and your cat in the crate or on a harness for their own safety.

This is our specialty, if you want a product or specific size/color/pattern of one of our listed items, send us an email to info@thepetshack.ae and will be happy to source it for you from our supplier, it might take longer time to deliver but surely our team will give you the details ahead of placing your order.

If this is your first visit to The Pet Shack, you can use the register button at the top of our main page and then you can sign it and proceed in shopping.

This stamp is an indication that we have tested this product ourselves on our fur babies and we absolutely love it in terms of quality, safety, durability in case it’s a toy, likability to our fur kids and our customers’ feedback. Make sure to try such items as we believe they are awesome.

Our discounts are automatically set. Just shop and you’ll see the discounts on the cart page.

Of course, you can! You can either place a new order and include a note that you have placed another order and this is only addition or you can call us at 0567006063 and will be happy to add your item(s) to the existing order.

Please visit the login page and press forgotten password and it will take you through the process or give us a call at 0567006063 and will be happy to assist you.

For the time being, we deliver to any location within Abu Dhabi. Soon we will b expanding to new cities and the same will be announced on our website.

We sometimes run out of stock of some items especially if its popular and supplier don’t always have enough stock, rest assured that once available from the supplier will make sure to have it back on our list. we always add new items to our list of products which will be done gradually and based on customers demand, not to mention that some items we test ourselves before offering them to our customers, If you have a product in mind, please do write to us using our email info@thepetshack.ae and will be happy to consider new items that you like.

Send us a message using Contact Us form and will immediately look into it.

We accept cash on delivery and we accept credit card payment online using visa and master cards, unfortunately, we do NOT accept any other cards.

If you placed your order before 6:00 pm, you can expect your order to be delivered the next day any time between 5 and 9 pm. Our team will contact you prior to the delivery time and will do our best effort to find a time suitable to you and our schedule as delivery time depends on locations and best route.

We love to welcome you to our shop any time to collect your order, better yet, bring your furkid for a treat and play time!

Despite our best efforts to provide all items on our website, we sometimes face out of stock items that are not available with our suppliers at the time of our orders, our team will be contracting in this case prior to delivery where an alternative can be offered if available or refund of the missing items can be arrange.

For orders of AED 100 and above shipping is free of charged for Abu Dhabi city area.

For orders of AED 350 is shipping is free of charged for Dubai and other emirates

For orders below the above amounts, AED 20 fees will be charged for deliver in Abu Dhabi and AED 50 will be charged for delivery in Dubai and other emirates.

We encourage you to check the order upon delivery, any damaged items can be collected on the spot and replaced the next day. If you didn’t have the chance to check it upon delivery and found out later a damaged item, call us please at 0567006063 or email us at info@thepetshack.ae and will immediately arrange for the replacement.